Momentum Contract Furniture - Terms and Conditions  

1. Definitions 

  • Customer / You: The individual or organisation placing an order with Momentum Contract Furniture. 

  • Momentum / We / Us: Momentum Contract Furniture Limited, the supplier. 

  • Goods: The items or furniture you’re ordering. 

 

2. General Information 

  • These terms apply to all orders you place with us, unless we have agreed to something different in writing. 

  • If there’s a conflict between your terms and ours, our terms will apply. 

  • Prices we quote do not include VAT, delivery, or installation unless we specifically say so. 

  • We’re happy to give you separate quotes for delivery and installation, depending on your project requirements. 

 

3. Quotes and Payments 

  • Quotes are valid for 30 days, unless stated otherwise. If your order changes, the price may change.

  • Prices are based on set quantities, if your order changes, your prices may change in accordance with the quantity.

  • We also reserve the right to change prices if exchange rates or other external factors increase our costs. 

  • A 50% deposit is needed to confirm your order. The remaining balance must be paid at least one week before delivery, unless agreed differently and stated on your order confirmation. 

  • For smaller orders under £2,000, full payment is required upfront. 

  • Payment can be made by bank transfer or credit card (only with our prior agreement). 

  • Once you pay the deposit or give us the go-ahead, you’re committing to paying for the full order. 

  • If payment is delayed, we may delay your delivery, charge late fees, or both. 

  • Late payments incur a 3% interest charge per month. 

  • UK sales include VAT. If you’re buying from outside the UK and meet export rules, VAT may be removed—but you must provide proof of delivery. 

 

4. Product Advice and Suitability 

  • We can offer guidance about our products, but it’s still your responsibility to make sure they suit your needs. 

  • You should double-check whether the items you’re ordering are suitable for their intended use. 

 

5. Order Process 

  • We won’t place your order with manufacturers until we receive: 

  • A confirmed order, 

  • All product details (e.g. sizes, finishes, fabrics), and 

  • The deposit, if required. 

  • Make sure you check all the order details—like dimensions, finishes, colours, and drawings—and contact us immediately if anything doesn’t look right. 

 

6. Delivery and Installation 

  • We’ll confirm the estimated lead time (how long it takes for your goods to be made) about one week after your order is placed. 

  • In general, deliveries happen around 6–8 weeks after confirmation. This may vary depending on the manufacturer, the products, custom options, or factory closures. 

  • If you choose non-standard materials (e.g., custom fabric), the lead time doesn’t start until the manufacturer receives the correct materials. 

  • Lead times are estimates. We’re not responsible for delays beyond our control (e.g. supplier issues). 

  • Delivery quotes are based on standard Monday–Friday deliveries with straightforward site access. 

  • Our delivery team will bring in and set up the furniture and take away packaging unless we agree otherwise. 

  • If your delivery site or access changes without warning, we may charge extra. 

  • We also offer a tailgate delivery option (to warehouse or loading dock only), where you’re responsible for unloading the goods. 

 

7. Order Changes, Cancellations, and Returns 

  • Once your order is confirmed, we may not be able to make changes. If we can, extra costs may apply. 

  • You can’t cancel your order once it’s confirmed. If you want to make changes more than 48 hours after confirmation, additional charges are likely. 

  • Most of our products are made-to-order, so we do not accept returns unless there is a manufacturing fault. 

 

8. Delivery Delays and Damaged Goods 

  • If the delivery is delayed because of issues on your side (e.g. building site not ready, restricted access), we may charge additional fees or storage costs. 

  • If your delivery is delayed due to you, we’ll still issue the final invoice, and payment will be due immediately. 

  • Any extra costs related to the delay will be invoiced separately. 

  • If we’re delivering outside the UK, we’re not responsible for any customs, import/export delays or extra fees. 

  • Please check your goods immediately upon delivery. If something is damaged or incorrect, let us know within 48 hours. 

  • After 48 hours, we may still help resolve the issue, but you may need to cover the cost. 

 

9. Ownership and Risk 

  • You’re responsible for the goods once they’ve been delivered (even if you haven’t fully paid). 

  • We still own the goods until you’ve paid in full. If you don’t pay, we have the right to recover the goods and still collect any money owed. 

  • You can’t sell or pass on the goods to anyone else until they’re fully paid for—unless we agree in writing. 

 

10. Guarantee / Warranty 

  • All our products come with a 2-year warranty for manufacturing defects. Some items may come with a longer warranty—please ask at the time of order. 

  • If a product is faulty, we’ll repair or replace it. 

  • The warranty does not cover: 

  • Damage caused by misuse or incorrect care, 

  • Items you’ve altered, 

  • Custom-made items unless agreed, 

  • Fabric wear and tear or finish fading (we only cover manufacturing issues). 

 

11. Special Terms 

  • If you supply your own materials (like fabric), you are responsible for making sure they are safe, labelled properly, and compliant with legal standards. 

  • We aren’t liable for any problems caused by your materials. You must also cover any delivery cost for them. 

  • For custom or bespoke furniture, you are responsible for checking that all specs and drawings are correct and suitable for your project. 

  • Our price assumes standard materials unless we’ve agreed to use something different. 

 

12. Unexpected Events (Force Majeure) 

  • If something out of our control delays your order (e.g. fire, strike, extreme weather), we’ll keep you updated and give you a revised timeline. 

  • If the delay lasts more than 3 months, you can cancel the order. 

 

13. Termination / Cancelling the Contract 

We may cancel or suspend any of your orders immediately if: 

  • You owe us money and haven’t paid, 

  • You reject or refuse delivery without a prior agreement, 

  • You become insolvent or can’t pay your debts. 

 

14. Legal and Other Important Points 

  • These terms are governed by UK law. Any legal issues will be handled in the UK courts. 

  • You must pay your invoices on time—even if there’s a dispute. You can’t delay payment because of a complaint. 

  • If part of these terms is found to be invalid, the rest still apply. 

  • If we don’t enforce a term straight away, we’re not giving up our right to enforce it later. 

  • Unless required by law, we’re not responsible for: 

  • Lost profits, 

  • Indirect or special damages, 

  • Costs you incur due to delays or problems with the goods.