Momentum Contract Furniture - Terms and Conditions  

1. Definitions 

  • Customer / You: The individual or organisation placing an order with Momentum Contract Furniture. 

  • Momentum / We / Us: Momentum Contract Furniture Limited, the supplier. 

  • Goods: The items or furniture you’re ordering. 

 

2. General Information 

  • These terms apply to all orders you place with us, unless we have agreed to something different in writing. 

  • If there’s a conflict between your terms and ours, our terms will apply. 

  • Prices we quote do not include VAT, delivery, or installation unless we specifically say so. 

  • We’re happy to give you separate quotes for delivery and installation, depending on your project requirements. 

 

3. Quotes and Payments 

  • Quotes are valid for 30 days, unless stated otherwise. If your order changes, the price may change. “Prices are based on set quantities, if your order changes, your prices may change in accordance with the quantity” 

  • We also reserve the right to change prices if exchange rates or other external factors increase our costs. 

  • A 50% deposit is needed to confirm your order. The remaining balance must be paid at least one week before delivery, unless agreed differently and stated on your order confirmation. 

  • For smaller orders under £2,000, full payment is required upfront. 

  • Payment can be made by bank transfer or credit card (only with our prior agreement). 

  • Once you pay the deposit or give us the go-ahead, you’re committing to paying for the full order. 

  • If payment is delayed, we may delay your delivery, charge late fees, or both. 

  • Late payments incur a 3% interest charge per month. 

  • UK sales include VAT. If you’re buying from outside the UK and meet export rules, VAT may be removed—but you must provide proof of delivery. 

 

4. Product Advice and Suitability 

  • We can offer guidance about our products, but it’s still your responsibility to make sure they suit your needs. 

  • You should double-check whether the items you’re ordering are suitable for their intended use. 

 

5. Order Process 

  • We won’t place your order with manufacturers until we receive: 

  • A confirmed order, 

  • All product details (e.g. sizes, finishes, fabrics), and 

  • The deposit, if required. 

  • Make sure you check all the order details—like dimensions, finishes, colours, and drawings—and contact us immediately if anything doesn’t look right. 

 

6. Delivery and Installation 

  • We’ll confirm the estimated lead time (how long it takes for your goods to be made) about one week after your order is placed. 

  • In general, deliveries happen around 6–8 weeks after confirmation. This may vary depending on the manufacturer, the products, custom options, or factory closures. 

  • If you choose non-standard materials (e.g., custom fabric), the lead time doesn’t start until the manufacturer receives the correct materials. 

  • Lead times are estimates. We’re not responsible for delays beyond our control (e.g. supplier issues). 

  • Delivery quotes are based on standard Monday–Friday deliveries with straightforward site access. 

  • Our delivery team will bring in and set up the furniture and take away packaging unless we agree otherwise. 

  • If your delivery site or access changes without warning, we may charge extra. 

  • We also offer a tailgate delivery option (to warehouse or loading dock only), where you’re responsible for unloading the goods. 

 

7. Order Changes, Cancellations, and Returns 

  • Once your order is confirmed, we may not be able to make changes. If we can, extra costs may apply. 

  • You can’t cancel your order once it’s confirmed. If you want to make changes more than 48 hours after confirmation, additional charges are likely. 

  • Most of our products are made-to-order, so we do not accept returns unless there is a manufacturing fault. 

 

8. Delivery Delays and Damaged Goods 

  • If the delivery is delayed because of issues on your side (e.g. building site not ready, restricted access), we may charge additional fees or storage costs. 

  • If your delivery is delayed due to you, we’ll still issue the final invoice, and payment will be due immediately. 

  • Any extra costs related to the delay will be invoiced separately. 

  • If we’re delivering outside the UK, we’re not responsible for any customs, import/export delays or extra fees. 

  • Please check your goods immediately upon delivery. If something is damaged or incorrect, let us know within 48 hours. 

  • After 48 hours, we may still help resolve the issue, but you may need to cover the cost. 

 

9. Ownership and Risk 

  • You’re responsible for the goods once they’ve been delivered (even if you haven’t fully paid). 

  • We still own the goods until you’ve paid in full. If you don’t pay, we have the right to recover the goods and still collect any money owed. 

  • You can’t sell or pass on the goods to anyone else until they’re fully paid for—unless we agree in writing. 

 

10. Guarantee / Warranty 

  • All our products come with a 2-year warranty for manufacturing defects. Some items may come with a longer warranty—please ask at the time of order. 

  • If a product is faulty, we’ll repair or replace it. 

  • The warranty does not cover: 

  • Damage caused by misuse or incorrect care, 

  • Items you’ve altered, 

  • Custom-made items unless agreed, 

  • Fabric wear and tear or finish fading (we only cover manufacturing issues). 

 

11. Special Terms 

  • If you supply your own materials (like fabric), you are responsible for making sure they are safe, labelled properly, and compliant with legal standards. 

  • We aren’t liable for any problems caused by your materials. You must also cover any delivery cost for them. 

  • For custom or bespoke furniture, you are responsible for checking that all specs and drawings are correct and suitable for your project. 

  • Our price assumes standard materials unless we’ve agreed to use something different. 

 

12. Unexpected Events (Force Majeure) 

  • If something out of our control delays your order (e.g. fire, strike, extreme weather), we’ll keep you updated and give you a revised timeline. 

  • If the delay lasts more than 3 months, you can cancel the order. 

 

13. Termination / Cancelling the Contract 

We may cancel or suspend any of your orders immediately if: 

  • You owe us money and haven’t paid, 

  • You reject or refuse delivery without a prior agreement, 

  • You become insolvent or can’t pay your debts. 

 

14. Legal and Other Important Points 

  • These terms are governed by UK law. Any legal issues will be handled in the UK courts. 

  • You must pay your invoices on time—even if there’s a dispute. You can’t delay payment because of a complaint. 

  • If part of these terms is found to be invalid, the rest still apply. 

  • If we don’t enforce a term straight away, we’re not giving up our right to enforce it later. 

  • Unless required by law, we’re not responsible for: 

  • Lost profits, 

  • Indirect or special damages, 

  • Costs you incur due to delays or problems with the goods.